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10 Things Restaurant Staff Should Never Do

Jacky Hayward | Chef's Blade


NYT: Do not inject your personal favorites when explaining the specials.

This is one I don’t agree with. While telling your guests what they should and shouldn’t order wouldn’t be a good idea, letting diners know when your absolute favorite special is on the menu and why it’s your favorite special— ie. the pork is perfectly tender or the turnips are freshly picked from your restaurant’s garden—is a good thing. When I’m dining, I like to get the inside scoop on a menu; if you think there’s is something really special on the menu that night, then mention it. On a related note, Buschel also says, “Do not announce your name. No jokes, no flirting, no cuteness.” While putting on a guise of cuteness is annoying, introducing yourself by name to your guests lets them feel a little more at home. After all, who likes to call someone “Miss” or “Mister”?